We pride ourselves on our work.
As a result, we are constantly seeking feedback from our clients. Here are some of the responses we've received, based on a scale of 1 to 10.
"10 of 10."
Tommy G. Productions, Concord, CA
"The gentlemen who performed the installation were excellent!"
Mr. L., Berkeley, CA
"10 of 10. Thank you for your services. Everything was excellent!"
Mr. S., Alameda, CA
"10 of 10. I would have rated this as a 12...good work, courteous service, and great music!"
Mr. & Mrs. D.,Tiburon, CA
"The people I spoke with on the phone were helpful and courteous and responded quickly to schedule the appointment."
Ms. Does, Project Manager, Childhood Leukemia Study, University of California, Berkeley
"I would like to thank everyone at Hidden Connections for their excellent service. Unfortunately it's the bad experiences that make you appreciate the good ones, and the service we at messageREACH received from those at Hidden Connections was greatly appreciated!"
Ms. Kessey, messageREACH, Walnut Creek, CA
"10 of 10. Dana is outstanding. Very busy medical office and he was very conscious of the staff and patients."
Dr. M., Lafayette, CA
"10+ of 10. Hidden Connections has always performed the highest quality installations in all projects we have used you."
Mr. Mooney, Cardiovascular Consultants, Oakland, CA
"10 of 10. Glen and Pete were very accommodating and did everything they could to get the job done quickly. We really appreciate it!"
Ms. Dvirnak, Stone Boat Yard, Alameda, CA
"10 of 10. Tracy's service is always prompt, efficient, and successful. I feel I can count on you to fix whatever goes wrong!"
Ms. Kawlewski, AMNAV, Oakland, CA
"James came out Saturday to service our system. Just calling to let you know how very pleased I was with his service. Not only was he extremely polite and professional, he was very thorough. He explained everything in great detail. He spent a tremendous amount of time troubleshooting the systems, showing me how everything works.
I cannot emphasize how impressed I was with James. He did a very thorough job. and I was very impressed with him and thus the WG Program and clearly I plan to continue with this program. I just wanted to call to express my appreciation and sincere satisfaction with the excellent job that James did..."
Dr. M. P.
"Just to let you know I am very happy with the installation work done at my place by James and Jeff. They were very courteous and professional and worked very hard to make this rather complex system look and sound great. Please feel free to use me as a reference for your future projects."
"Please thank James again for me. His pride in his work, along with an excellent demeanor, continues to make him one of the best professionals I have worked with in any field. Thanks Si for your continued excellent service!"
Roger Wise, The College Preparatory School, Oakland, CA
"I enjoy working with James. He is wonderful and very professional."
"I just wanted to tell you that Kevin did an INCREDIBLE job. It just is perfect. We're very pleased and it looks great. Thank you very much."
"Si, Thanks to your commitment to your customer and the able assistance of Tracy and James, I am pleased to report back to you that all the bugs have been addressed. Thank you for your support and persistence."
R. S., Berkeley, CA
"Great job! We were very impressed with your professionalism and service. We will be spreading the word! Jeff was awesome!"
B. L., Orinda, CA
"Si, I wanted to thank you and your staff for helping me out with the cabling at Chandler Law Group in Berkeley. Your ability to get the job done quickly really helped me out and I appreciate that. Jeff's work was great and I really appreciate the follow-up from Tracy. I'm looking forward to working together in the future. Thank you again."
Scott Mehl, BlueTab IT, Walnut Creek, CA
"Dear Si, James Levitt did an outstanding job. He gets our 'Highest Recognition' award."
D. K., Berkeley, CA
"Hello Si, I'd like to just drop you a few lines to let you know what a wonderful job Jeff did this past week. He's a very dedicated and talented person on your team. That was clear in the way he handled all the issues that came up while working on my home project. Thank you so much for sending him my way as I feel really confident with the work that he's done and am so happy that I made the investment.
I'd also like to thank you for pulling this all together. I must admit that I was a bit reluctant to move forward on some of the equipment that you were planning on installing simply because I didn't know too much about what you had picked. That said, I had faith that I was good hands with you and have no regrets, especially now that I've seen the final results. I'm so used to having so many options to pick from when I'm shopping for electronics and quite honestly it's a painful process for someone like me who doesn't have a lot of free time, nor knows a lot about which product is best. Thank you for saving me the aggravation."
I. L., San Francisco, CA
"...called to say what a wonderful job Tracy has done with the computers and really appreciates the work."
Bill Kramer, Sylvan Learning Centers, Piedmont, CA
"Fabulous! We're impressed by the system. I appreciate the work by Pete, Jeff, and Dana. The system worked with no additional tweaking. The parent who helped spearhead the auditorium system was very pleased was very impressed and gave many kudos to you and your generosity toward the school. Another sincere thank you from me, also!"
Roger Wise, The College Preparatory School, Oakland, CA
"Jeff was pleasant, super, meticulous, and you did a hell of a job."
"Thanks for great service over the years. We really enjoy the plasma TV & sound system you installed a couple of years ago and of course our computer systems. Tracy has become our "go-to" guy at our home and for our office with regard to computers. He always makes time for us, performs his work expertly and explains how the systems work so that we are able to understand. Thanks for everything."
L. Johnson, Berkeley, CA
"We have received excellent service and advice. You have always tried to work the best siruation out. James - Very knowledgable, polite and reliable. He stays until the job is done."
L. Page, Oakland, CA
"You know we love you guys!"
Custom Kitchens, Oakland, CA
"...I really enjoyed working with Jeff and Chris the other day during our installation. They were terrific and certainly represented Hidden Connections exceptionally well!"
"Tracy is great!"
"Tracy is fast, works and communicates well!"
B. Kramer, Sylvan Learning Centers
"Tracy is great at providing service and explains complicated computer information in layman's terms. He is professional, efficient, friendly, and a pleasure to work with."
L. Johnson, Johnson Law
"Thanks so much for the work you folks did at our home. It was a true pleasure to talk with you about the work. The people you sent out were courteous, polite and left the place in good shape. You made both Nina and I feel good, which is priceless. I look forward to working with you in the future."
"Evan was great. He came on time and was clean and put together [everything] when he left. I had a recall issue and he quickly resolved it to my satisfaction. He did not rush the installation."
G. Cunningham, Alameda, CA
"As usual, everything has been perfect!"
"The young fellow (Jeff) who installed the cable was very friendly and efficient. Other than that: GREAT JOB!"
"Give your staff a "pat on the back" for service delivered as I have grown to expect from your company. [This is] why I will contact you again when we have need of your company's services."
R. Leeper, California Nevada Methodist Homes, Oakland, CA
"We have been very happy with the work you did at our office, thanks to you and the crew for a job well done! They really were awesome and left the place all cleaned up!"
T. Weeks, Child Health and Development Studies, Berkeley, CA